"The Add-In Redemption Helper Outlook Extention..." error when starting up Outlook

When you see the message "The Add-In "Redemption Helper Outlook Extention" cannot be loaded and has been disable by Outlook" after you upgraded to our latest version, please follow these steps to solve the issue:

1. close down Outlook

2. go to

Windows 7, 8 and Vista: C:\Users\%username%\AppData\Local\Microsoft\Outlook\

Windows XP: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\Windows

*show the hidden files and folders when browsing to this location. You may do so through following guidelines:

  • Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
  • Click the View tab.
  • Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.

3. locate a file called extend.dat

4. rename that file to extend_backup.dat

5. restart Outlook

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1 Comments

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    wig

    thx, was very helpful ; it works

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